Questions? Answers

How can I get new product launch updates?

The best way to stay in the know is to sign up for our newsletter. In it we share production updates, behind the scenes stories and more. 

Is there a warranty?

Yes, we are pleased to offer a no questions asked 3 year warranty on all components. Actually, we'd love to hear what kind of hairy situation you got yourself into! But seriously, if for any reason your pack isn't performing up to expectations, drop us a line at and we'll make it right. Details here.

How much is shipping?

Standard shipping (5 - 14 days) is FREE worldwide.

Express shipping is available to select destinations. Rates calculated at checkout.

What is your return policy?

We will gladly accept returns of unused items up to 30 days after delivery. Simply request and RMA number by emailing For more information, see Our Promise.

What's the benefit of a hardshell pack?

A structured pack's biggest asset is organization and visibility. It enables the pack to stand upright and open without you having to hold it that way. This means everything is easily visible and quick to grab without rooting around a cavernous sack.

It also provides weight distribution. You'll notice this about hiking packs - the rigid frame keeps the weight of your items from sliding to the back corner of the bag and bobbing agains your lower back as you walk. It distributes the load more evenly between lower back and shoulders.

Finally, the hardshell allows our pack to be waterproof, maintain its look and shape forever, open lightning fast, and lock securely.

Why is WATSON so expensive?

The base components of our packs are significantly more expensive to produce than a zippered cloth one. Our packs are built to look and perform like new for years and deliver a premium everyday experience grounded in meticulous user research and development. 

Why is it called WATSON?

WATSON is your sophisticated everyday assistant. It is also the name of two very clever characters. The first, Sherlock Holmes' brilliant accomplice. The one who anticipates his every move and helps execute the complex plan. The second, IBM's own AI capable of answering questions naturally and intuitively. Neither of these were the direct inspiration for our company, but combined they shortcut to the perfect idea behind our mission: intuitive, clever tools for the future of work.