FAQ

Answers to your questions

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How can I get launch updates?

The best way to stay in the know is to sign up for our newsletter. In it we share production updates, behind the scenes stories and more. 

Is there a warranty?

Yes, we are pleased to offer a no questions asked 1 year warranty on all components. Actually, we'd love to hear what kind of hairy situation you got yourself into! But seriously, if for any reason your pack isn't performing up to expectations, drop us a line at watson@watsonpack.com and we'll make it right. Details here.

How much and how fast is shipping?

Standard shipping (5 - 14 days) is FREE worldwide when you sign up to our newsletter.

Express shipping is available to select destinations. Rates calculated at checkout.

What is your return policy?

We will gladly accept returns of unused items up to 30 days after delivery. Simply request and RMA number by emailing watson@watsonpack.com. For more information, see Our Promise.

What are the benefits of a hard shell pack?

Freestanding: Gone are the days of negotiating with table legs. Welcome to unprecedented speed and sophistication. Set it down, push the button. Go.

Shape: The Pack holds it's shape, empty or full. Suitable for meetings, travel, and everything in between.

Comfort: Sure, you’ll impress your friends with this cool gadget, but your lower back is the one who’ll be singing your praises. Seriously, we’re confident that this is the most comfortable backpack you’ll ever wear. Don't believe it? Just read the reviews.

Why is the Pack so expensive?

Any backpack that stands up on it's own has to be made of materials that are more substantial than cloth and zippers.

1. The base components of our Packs; glass-filled nylon, aluminum, carbon fiber - are significantly more expensive to produce than a fabric one.

2. Our Packs are built to look and perform like new for years. The Pack delivers a premium everyday experience grounded in meticulous user research and development. 

Why is it called Watson?

Watson is your sophisticated everyday assistant. It is also the name of two very clever characters. The first, Sherlock Holmes' brilliant accomplice. The one who anticipates his every move and helps execute the complex plan. The second, IBM's own AI capable of answering questions naturally and intuitively. Neither of these were the direct inspiration for our company, but combined they shortcut to the perfect idea behind our mission: intuitive, clever tools for the future of work.

What are your terms and conditions?

For our complete Terms of Service, click here

Duties and taxes

Oders delivered outside the US and Canada can expect to incur import duties and taxes according to your country's import policies.